8x8 CISCO 525g Phone WIFI & Netgear Router

Unable to Detect Wireless Network Name (SSID)

What is SSID?

The SSID (Service Set Identifier) differentiates one WLAN from another, so all access points and all devices attempting to connect to a specific WLAN must use the same SSID.

This article will serve as a guide in troubleshooting a problem when wireless client is unable to detect an SSID.

Issue:

The SSID is not showing on the wireless networks list

Cause:

• AP/router is not on
• Wireless Router Radio is disabled
• SSID is not being broadcast or “Hidden”

Resolution:

1. Make sure the router is powered ON and operational.
2. Check if the Wireless Router Radio is enabled. A wireless adapter can only connect to an AP or wireless router if the wireless feature of the router is enabled.
   Following instructions explain how to check if the Wireless Router Radio is enabled on a Netgear router.
3. 1. Open an Internet browser and login to your router’s setup page. For Netgear routers, type 192.168.1.1 or 192.168.0.1 on your Internet browser.
   2. Go to Advanced menu and click Wireless Settings.
   3. The Enable Wireless Router Radio box must be checked to enable wireless function on the router
      
4. Make sure the SSID is being broadcast and not hidden. See How to connect to a Hidden SSID described later in this article.
   
   
   To to check if the SSID is being broadcast or hidden on a NETGEAR router, follow these instructions:
   1. Open an Internet browser and login to your router’s setup page. For most Netgear routers, type 192.168.1.1 or 192.168.0.1 on your Internet browser.
   2. Go to Advanced menu and click Wireless Settings
   3. The wireless network name is hidden if the Enable SSID Broadcast box is unchecked.

How to connect to a Hidden SSID?

The following instructions explain how to configure NETGEAR wireless adapter to connect with a Hidden SSID (wireless network) using NETGEAR wireless configuration utility.

1. Open the NETGEAR utility (smart wizard program) and go to the Networks tab.
    
2. Hidden SSID will appear blank on the wireless network list. Highlight the row for the hidden SSID and click Connect.
3. On the Settings tab, type the SSID and security passphrase of the wireless network on their appropriate fields and click Apply.
   
4. You should now be connected to the wireless network. If you are not able to connect, make sure to verify the SSID and passphrase for the wireless network. Note: SSID and security passphrase are case-sensitive.